Accessibility & reduced-mobility (PRM) services at Heraklion Airport (HER)

Heraklion International Airport “Nikos Kazantzakis” (HER) provides free assistance for passengers with reduced mobility or a disability (PRM), under EU rules that apply at every European airport. With a little notice, staff will help you from arrival at the airport all the way to your seat, and vice versa. Here is how to arrange it and what to expect.

Is assistance available at Heraklion Airport?

Yes, assistance is available at HER. Under EU Regulation 1107/2006, airports and airlines must provide assistance to passengers with reduced mobility at no extra charge. This covers wheelchair users and anyone who needs help moving through the airport — because of a disability, age, or a temporary injury.

How to request it

Book assistance through your airline, travel agent or tour operator, ideally at least 48 hours before your flight. Tell them what help you need — for example a wheelchair, help with bags, or guidance through the airport — so the right support is ready when you arrive.

What is provided

• Help from the terminal entrance, car park or bus stop to check-in
• Assistance through security and passport control
• Help to the boarding gate and onto the aircraft, including wheelchair support
• On arrival, help to baggage reclaim and out to onward transport

At the airport

Look for the designated assistance meeting points or contact staff on arrival if you have booked help. If you have not pre-booked, tell your airline’s check-in counter as early as possible — assistance is still provided, but a wait is more likely without notice. The compact terminal keeps distances short, which helps.

Travelling with a wheelchair or mobility aid

Your own wheelchair or mobility aid usually travels free and can often be used as far as the boarding gate, then carried in the hold. Tell your airline the type and, for powered chairs, the battery details in advance, as there are safety rules for batteries.

Accessible facilities

The terminal has step-free access, accessible toilets and reserved parking close to the entrance — see the parking guide. A taxi or a pre-booked accessible transfer is the most reliable step-free way to and from the airport. See the taxi guide for prices. See the airport transfer guide for booking.

Frequently asked questions

Is airport assistance free?
Yes — PRM assistance is free under EU rules at Heraklion and every EU airport.

How do I arrange help?
Through your airline or travel agent, ideally at least 48 hours before you fly.

Can I use my own wheelchair?
Usually as far as the boarding gate; it then travels in the hold. Give your airline the details, especially for powered chairs.

What if I did not pre-book?
Assistance is still given — tell the airline check-in counter on arrival, though you may wait longer.