HER
Independent guide — not affiliated with, operated by or endorsed by the airport.

Lost & Found

Lost an item at the airport or onboard? Our 24/7 Lost & Found service helps reunite passengers with their belongings.

Contact Lost & Found

  • +30 2810 397800
  • Arrivals level, near Information Desk B12
  • Open 24/7

Onboard items

For items left on a plane, contact your airline directly. The airport handles only items lost in terminal areas.

Items are stored for up to 90 days. Unclaimed valuables are donated or destroyed in accordance with Greek customs regulations.

How to recover your item

  1. 1
    Identify where you lost it

    Determine if the item was lost airside, landside, on a plane or in transport.

  2. 2
    Contact Lost & Found

    Call the airport information line, +30 2810 397800, or ask at the Lost & Found desk in the arrivals area, with the item description and the date.

  3. 3
    Submit a claim form

    Fill out the official claim form online or at the Lost & Found desk in the arrivals area.

  4. 4
    Collect or arrange shipping

    Pick up your item in person with ID, or request paid shipping to your address.

Book your transfer

Need a ride from Heraklion Airport?

Pre-book a private transfer with GetTransfer — fixed price, door-to-door, English-speaking driver.

Partner service, not operated by the airport. We may earn a commission from bookings at no extra cost to you.